Our Privacy Policy

  

Here at Chasing Tails Dog Walking your privacy and the privacy of your pet matters to us immensely.


The below text sets out how we collect and store your data thus allowing us to make sure we can provide the best dog walking & dog sitting services for you.


The below is applicable if you are a current client of Chasing Tails Dog Walking, or have contacted us via any of our contact channels (e.g. Phone, Email, Contact Form)

Please do read the below and if you do have any questions, please don’t hesitate to contact us at info@chasingtailsdogwalking.com


As a client of Chasing Tails Dog Walking we collect information including your name, address, phone number and details with regards to your dog. This data is collected through the necessary new client forms that are completed during the client onboarding process.


Should you use our contact form on the Chasing Tails Dog Walking website, we collect and store your name, email address and telephone number.


No information other than that on the client onboarding forms or through the website contact form are collected or stored by Chasing Tails Dog Walking.


The personal information that is collected is used for:

- Accurate invoicing to our clients using the correct information they’ve provided us.

- Greater knowledge on individual client’s needs and the needs of their dogs.

- Communication of upcoming scheduling changes and availability.

- Contacting in case of emergency


Under GDPR Chasing Tails Dog Walking have a legitimate and contractual interest to collect and store this personal data to ensure the highest quality service is provided.


Chasing Tails Dog Walking will never share your information with any 3rd parties without your prior written consent.


Personal data collected by Chasing Tails Dog Walking is stored securely in Google GDrive Suite under 2 Step authentication systems. In addition paper versions of client forms are locked away in a secure location.


Anyone who has access to these files on GDrive Suite or the secure location has prior training on how to handle such data.


Chasing Tails Dog Walking keeps your personal data for as long as you are a client of the business. We'll continue to keep this data on record whilst reasonably necessary unless you specifically ask for this personal data to be removed from our records.


With regards to data collected from the website contact form, this data is deleted after 3 months, should you not then be a current client of Chasing Tails Dog Walking.


At any time you can contact Chasing Tails Dog Walking and ask to see which data we have with regards to you and your dog. Upon this you ca choose to have this data securely deleted however be mindful this may then mean we are unable to provide services to you.


The Chasing Tails website uses cookies that help us improve the performance of our site.


If you have any questions on the above then please do contact us at info@chasingtailsdogwalking.com and we'll aim to get back to you in 48 hours.